Terms & Conditions
Provident Corporate Services
Effective Date: 23 MARCH 2026
Last Updated: 24 APRIL 2026
Welcome to Provident Corporate Services (“Provident”, “we”, “us”, or “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website, services, documents, communications, client portals, payment channels, and any other services provided by us.
By accessing our website, engaging our services, submitting information to us, or communicating with us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.
1. About Provident Corporate Services
Provident Corporate Services provides professional business support services, which may include accounting, bookkeeping, tax, corporate secretarial, company incorporation, payroll, compliance, advisory, and related corporate services.
The specific scope of services we provide to you will be set out in our quotation, engagement letter, service agreement, invoice, proposal, email confirmation, or other written communication issued by us.
2. Acceptance of Terms
You are deemed to have accepted these Terms when you:
a. access or use our website;
b. request a quotation or consultation;
c. engage us to provide services;
d. provide documents, information, or personal data to us;
e. make payment to us; or
f. continue to communicate with us regarding our services.
These Terms apply together with any engagement letter, proposal, invoice, service agreement, privacy notice, data protection notice, or other terms that we may provide to you. If there is any inconsistency, the more specific written agreement between you and Provident shall prevail.
3. Our Services
We may provide services including but not limited to:
a. bookkeeping and accounting support;
b. preparation of management accounts;
c. corporate tax computation and filing support;
d. GST-related support, where applicable;
e. payroll processing support;
f. company incorporation assistance;
g. corporate secretarial services;
h. annual return and compliance filing assistance;
i. business advisory and administrative support; and
j. other corporate services agreed in writing.
Unless expressly agreed otherwise, our services do not include legal advice, investment advice, audit services, insolvency advice, or financial product advice.
4. Client Responsibilities
You agree to provide complete, accurate, current, and timely information required for us to perform the services.
You are responsible for:
a. ensuring all information, records, receipts, invoices, bank statements, contracts, payroll details, tax information, and corporate documents provided to us are accurate and complete;
b. reviewing all documents, filings, accounts, computations, forms, and reports prepared or submitted on your behalf;
c. approving documents before submission where approval is required;
d. meeting statutory deadlines unless we have expressly agreed in writing to manage a specific deadline;
e. informing us promptly of changes to your company, directors, shareholders, business activities, financial position, contact details, or regulatory obligations;
f. maintaining proper records as required by applicable laws; and
g. responding promptly to our requests for information.
We are not responsible for delays, penalties, losses, rejected filings, inaccurate submissions, or compliance issues caused by incomplete, inaccurate, misleading, or late information provided by you or your representatives.
5. Engagement and Scope of Work
Our engagement begins only when we confirm acceptance of your matter, which may be by signed engagement letter, written confirmation, email, invoice, or receipt of payment.
The scope of our work is limited to the services specifically agreed in writing. Any additional work requested by you may be subject to additional fees.
We may decline, suspend, or discontinue services where:
a. required information is not provided;
b. payment is overdue;
c. we identify a conflict of interest;
d. we are required to do so by law or regulation;
e. we suspect unlawful, misleading, fraudulent, or improper conduct; or
f. continuing the engagement would expose us to legal, regulatory, professional, or reputational risk.
6. Fees, Billing, and Payment
Our fees will be stated in our quotation, proposal, engagement letter, invoice, or other written communication.
Unless otherwise stated:
a. fees are payable in Singapore dollars;
b. fees are exclusive of GST, government charges, filing fees, disbursements, courier fees, bank charges, third-party platform fees, and other out-of-pocket expenses;
c. invoices are payable by the due date stated on the invoice; and
d. recurring services may be billed monthly, quarterly, annually, or as otherwise agreed.
We reserve the right to suspend work, withhold deliverables, or terminate services if payment is not received on time.
Late payments may be subject to administrative charges, interest, or recovery costs, where permitted by law and stated in our invoice or engagement terms.
7. Refunds and Cancellation
Fees paid are generally non-refundable once work has commenced, unless otherwise agreed in writing.
If you cancel a service after work has started, you remain responsible for payment of:
a. work already performed;
b. time incurred;
c. third-party costs;
d. government or filing fees; and
e. any committed or non-cancellable expenses.
For prepaid packages, unused balances may be handled in accordance with the specific terms of the package or engagement agreement.
8. Deadlines and Filing Obligations
We will use reasonable efforts to complete agreed work within the timelines discussed with you. However, all timelines are dependent on your timely provision of complete and accurate information.
Unless expressly agreed in writing, you remain ultimately responsible for ensuring that your statutory, tax, accounting, payroll, corporate secretarial, and regulatory obligations are met.
Provident is not liable for penalties, fines, enforcement action, missed deadlines, or late filings arising from your delay, incomplete information, non-response, late approval, or failure to provide required documents.
9. No Legal, Audit, or Investment Advice
Our services are provided for general accounting, corporate administration, tax compliance support, and business support purposes.
Unless expressly stated in writing, our services do not constitute:
a. legal advice;
b. audit or assurance services;
c. investment, financial planning, or securities advice;
d. insolvency advice; or
e. a guarantee of any tax, regulatory, financing, grant, or business outcome.
You should seek advice from qualified legal, audit, tax, financial, or other professional advisers where appropriate.
10. Client Portal, Email, and Electronic Communications
We may communicate with you by email, messaging applications, cloud storage, e-signature tools, accounting software, government portals, or client portals.
You agree that electronic communications may be used for notices, instructions, approvals, document exchange, and service delivery.
You are responsible for ensuring that your email accounts, devices, passwords, and systems are secure. We are not responsible for unauthorised access caused by compromised client accounts, weak passwords, shared devices, phishing, or your failure to maintain appropriate cybersecurity practices.
11. Authority to Act
Where you instruct us to assist with filings, submissions, correspondence, or transactions, you confirm that you have authority to provide such instructions and to act on behalf of the relevant company, business, individual, or entity.
We may rely on instructions given by directors, authorised representatives, shareholders, officers, employees, or other persons who reasonably appear to have authority to instruct us.
We may request written authorisation, board resolutions, identification documents, or other supporting documents before acting on instructions.
12. Confidentiality
We will treat your confidential information with reasonable care and will not disclose it except:
a. as required to provide our services;
b. to our employees, officers, advisers, service providers, software providers, agents, or subcontractors;
c. to banks, auditors, lawyers, tax advisers, regulators, government agencies, or filing authorities where necessary;
d. where required by law, regulation, court order, or professional obligation;
e. to enforce our rights or protect our interests; or
f. with your consent.
Your confidentiality obligations also apply to our pricing, templates, documents, advice, reports, methods, and proprietary materials.
13. Personal Data and Data Protection
We may collect, use, disclose, process, store, and retain personal data in order to provide our services, manage our relationship with you, verify identity, process payments, comply with legal obligations, maintain records, respond to enquiries, and operate our business.
Personal data may include names, identification numbers, contact details, addresses, dates of birth, nationality, employment information, financial information, bank details, corporate records, shareholder information, director information, payroll information, and other information required for our services.
We may disclose personal data to service providers, professional advisers, government agencies, regulators, filing authorities, banks, software providers, and other third parties where necessary for the purposes of providing our services or complying with applicable laws.
We will take reasonable administrative, physical, and technical measures to protect personal data. However, no method of electronic transmission or storage is completely secure.
You are responsible for ensuring that any personal data you provide to us about another person has been collected and disclosed lawfully, and that you have obtained all required consents or authorisations.
For Singapore businesses, this section should be read together with the Personal Data Protection Act 2012, where applicable. The reference policy you provided also includes common PDPA-style provisions on consent withdrawal, access/correction requests, retention, protection, and overseas transfers.
14. Access, Correction, and Withdrawal of Consent
You may contact us to request access to, or correction of, personal data that we hold about you.
You may also withdraw consent for the collection, use, or disclosure of your personal data by contacting us in writing. However, withdrawal of consent may affect our ability to continue providing services to you.
We may continue to collect, use, disclose, or retain personal data where permitted or required by law, including for legal, regulatory, compliance, accounting, tax, audit, dispute resolution, or business record purposes.
15. Retention of Documents and Records
We may retain documents, records, communications, working papers, filings, and personal data for as long as necessary to fulfil the purposes for which they were collected, to provide services, to comply with legal or regulatory obligations, to resolve disputes, and to enforce our rights.
After the retention period, we may delete, anonymise, archive, or securely dispose of records in accordance with our internal policies and applicable laws.
You should keep your own complete copies of all documents, filings, accounts, tax records, payroll records, corporate records, and correspondence.
16. Use of Third-Party Software and Service Providers
We may use third-party software, platforms, cloud services, accounting systems, payroll systems, corporate secretarial systems, e-signature tools, payment processors, client portals, hosting providers, and other vendors to deliver our services.
Your use of such third-party platforms may be subject to their own terms, privacy policies, and security practices. We are not responsible for the acts, omissions, downtime, data loss, service interruptions, or security incidents of third-party providers except to the extent required by applicable law.
17. Cookies and Website Analytics
Our website may use cookies, analytics tools, tracking technologies, and similar technologies to operate the website, improve user experience, analyse traffic, remember preferences, and support marketing or security functions.
You may adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not function properly if cookies are disabled.
The referenced policy page similarly explains that cookies may collect technical usage data such as IP address, browser software, date and time of visit, and website interactions for site management and user experience purposes.
18. Intellectual Property
All website content, templates, documents, guides, forms, checklists, text, logos, graphics, layouts, processes, know-how, and materials provided by Provident are owned by or licensed to us, unless otherwise stated.
You may use materials provided by us only for your own internal business purposes and only in connection with the services we provide to you.
You must not copy, reproduce, modify, distribute, sell, publish, or commercially exploit our materials without our prior written consent.
19. Website Use
You agree not to use our website or services:
a. for unlawful, fraudulent, misleading, abusive, or harmful purposes;
b. to upload or transmit viruses, malware, or harmful code;
c. to interfere with the security or operation of our website or systems;
d. to scrape, copy, or extract content without permission;
e. to impersonate another person or entity; or
f. to submit false, incomplete, or misleading information.
We may restrict, suspend, or terminate access to our website or services if we believe these Terms have been breached.
20. Limitation of Liability
To the maximum extent permitted by law, Provident shall not be liable for any indirect, incidental, consequential, special, punitive, or economic loss, including loss of profits, loss of revenue, loss of business opportunity, loss of goodwill, loss of data, penalties, fines, or regulatory consequences, whether arising in contract, tort, negligence, statutory duty, or otherwise.
Our total liability for any claim arising out of or relating to our services shall not exceed the fees paid by you to us for the specific service giving rise to the claim, unless otherwise required by law.
Nothing in these Terms excludes liability that cannot be excluded under applicable law.
21. Indemnity
You agree to indemnify and hold harmless Provident, its directors, employees, officers, agents, contractors, and service providers from and against any claims, losses, liabilities, penalties, costs, expenses, damages, or proceedings arising from:
a. inaccurate, incomplete, false, or misleading information provided by you;
b. your breach of these Terms;
c. your breach of applicable laws or regulations;
d. your failure to meet statutory or regulatory obligations;
e. unauthorised instructions given to us; or
f. claims made by third parties arising from our reliance on information or instructions provided by you.
22. Force Majeure
We are not liable for delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, pandemic, epidemic, cyberattack, system failure, internet outage, government action, regulatory delay, labour disruption, power failure, third-party platform failure, or other events outside our control.
23. Termination
Either party may terminate an engagement by giving written notice, subject to any minimum term, notice period, or payment obligations stated in the relevant engagement letter, proposal, invoice, or service agreement.
Upon termination:
a. you must pay all outstanding fees, disbursements, government fees, and third-party costs;
b. we may cease work immediately;
c. we may retain records as required or permitted by law; and
d. clauses intended to survive termination shall continue to apply, including confidentiality, payment, limitation of liability, indemnity, intellectual property, and data protection provisions.
24. Changes to These Terms
We may update these Terms from time to time. The latest version will be posted on our website with the “Last Updated” date.
Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms.
25. Governing Law and Dispute Resolution
These Terms shall be governed by and interpreted in accordance with the laws of Singapore.
Any dispute arising out of or in connection with these Terms or our services shall first be discussed in good faith between the parties. If the dispute cannot be resolved, the parties submit to the non-exclusive jurisdiction of the courts of Singapore, unless otherwise agreed in writing.
26. Contact Us
If you have any questions about these Terms, our services, or our data protection practices, please contact us:
Provident Corporate Services
Email: office@providentcorporateservices.com
Phone: [Insert Phone Number]
Address: [Insert Business Address]
Data Protection Contact: [Insert DPO / Contact Person, if applicable